Refund Policy

Effective Date: 10/01/2025

At Jewelphilos, your satisfaction is our top priority. We have established a fair refund policy to ensure your experience with us remains pleasant.

1. Eligibility for Refunds:

Refunds are available in the following cases:

• Damaged or Defective Items: If you receive a damaged or defective product, you are eligible for a full refund or replacement.
• Incorrect Product: If the item delivered differs from your order, we will rectify the issue promptly.

2. Non-Refundable Items:

The following items are not eligible for refunds:

• Customized or personalized jewelry.
• Items purchased during sale events or with discount codes.

3. Process for Requesting Refunds:

To initiate a refund:

1. Contact our customer service at +91-7023224211 or email us at jewelphilos18@gmail.com.
2. Provide your order details, proof of purchase, and images of the product showing the defect or damage (if applicable).
3. Ship the product back to us at the address provided after approval.

4. Refund Timelines:

Once the returned item is inspected and approved, refunds will be processed within 7-10 business days via the original payment method.

5. Return Shipping Costs:

Customers are responsible for return shipping fees unless the issue arises from our side (defective or incorrect product).