Shipping and Returns

Effective Date: 10/01/2025

At Jewelphilos, we strive to ensure your orders are delivered on time and in perfect condition.

1. Shipping Policy:

• Orders are processed within 2-3 business days.
• Delivery time varies from 5-7 business days based on the destination.
• We offer free shipping on orders above ₹5,000. For orders below this amount, a nominal shipping fee applies.

2. Tracking Information:

Once your order is shipped, you will receive an email or SMS with the tracking details to monitor your shipment’s progress.

3. Return Policy:

If you are not satisfied with your purchase, you may return the product within 7 days of delivery. To qualify for a return:

• The product must be unused, with tags intact, and in its original packaging.
• Proof of purchase must be provided.

4. Steps for Returning Products:

1. Contact our customer service team at +91-7023224211 to initiate a return.
2. Pack the product securely and ship it to:
   41, Uniyaro ka Rasta, Baba Ramdev Temple, Chandpole Bazar, Jaipur-302001.
3. Once we receive and inspect the item, we will process a replacement or refund as per the eligibility.

5. Refunds and Replacements:

• Approved refunds will be processed within 7-10 business days.
• Replacement items will be dispatched once the returned product is received and verified.

6. Delays or Issues:

While we strive to ensure timely deliveries, unforeseen circumstances such as natural calamities or logistic delays may impact shipping timelines. We appreciate your patience and assure prompt resolution of any issues.